F.A.Q.

Who Is www.AlphaOmegaRacing.com?

ALPHA OMEGA Racing is a high performance parts designer, developer and manufacturer, formerly known as ALPHA OMEGA Parts and Services (09/09/09 - 09/09/14).

We are a specialist group of certified automotive engineers and experienced industry experts who will bring you new technology and exciting products for your racing needs and street modifying enjoyment including drift, drag, circuit, motorkhana, hillclimbs, skidpans, supersprint and time attack.

ALPHA OMEGA parts are proudly made and engineered in Australia; we support Australian forums, Australian clubs, Australian businesses and Australian charities.


 

What Is The Buying Process?

It's easy; browse through our website, "add to cart" the items you would like to purchase, get a shipping quote in the cart, and follow the checkout prompts. After your payment has cleared, your parts will be made ready for pickup or shipping.

You will receive email updates on all stages of the buying process from the initial order confirmation, through to processing, order completed and order ready for pickup / order shipped.

If you would like to deal with a real person, please feel free to email or call us, we'll be more than happy to chat!


 

Are All Your Products In Stock?

We manufacture our own parts here in Australia, sometimes to order. We also have customers walking in to purchase the parts off the shelf, so although the website may state that a particular product is in stock, please understand that there may be a wait on some products. If the wait is more than 5 days we will get in contact with you and discuss the options.


 

Who Do You Use For Shipping?

We deliver goods via a number of carriers including the following:

  • Transdirect
  • Couriers Please
  • Australia Post
  • TNT
  • Toll Ipec
  • AirRoad Direct
  • DHL Express

We take into consideration things such as size, weight, tail lift, timeframe and insurance.

Rest assured that our shipping friends have never lost a shipment and have always delivered the goods in perfect condition, besides we insure all packages to 100% of their value for your peace of mind.

Tracking number and signature on delivery are always included for every shipment.

The shipping calculator may compute your order incorrectly, so if the quote seems high, please shoot us an email or give us a yell and we'll get onto it right away.


 

What Is Your Order Cancellation Policy?

Any order cancellations will incur a 15% administration fee.

All parts and services made to order, special ordered, or pre-ordered cannot be cancelled and the full deposit will be forfeited.


 

What Is Your Returns Policy?

A 25% restocking fee will apply for all returned goods. We will recover all shipping, handling and insurance costs. After 28 days ALPHA OMEGA will not accept any goods for return. All returns to ALPHA OMEGA must be authorised by ALPHA OMEGA and any decision or outcome is final and non-negotiable. All shipping and handling fees are not covered by ALPHA OMEGA. All goods returned must be in original package in original condition including tags, stickers, packaging, labels, documents, parts, lubricants, tools, etc. All goods remain the property of ALPHA OMEGA until paid in full.


 

How Can I Pay?

We accept cash, bank transfer, money order, credit cards (VISA, MasterCard, American Express, etc) via PayPal (+5% fee). All payments must be cleared before products are released.


 

Do You Ship Internationally?

Yes we do! Just Contact Us for a shipping quote.


 

Where Can I Read The Fine Print?

Terms & Conditions: Products
Terms & Conditions: General